Released on: January 23, 2008, 8:11 am

Press Release Author: Duxoft

Industry: Telecommunications

Press Release Summary: Duxoft has introduced the new version of MiaRec Business -
high-quality 24/7 calls recording and monitoring software for VoIP systems.
Today calls recording is being used in many organizations in order to increase
security, improve customer service and agents productivity, to comply with legal
requirements.
Reliable, flexible and powerful application is what companies need to operate at
peak efficiency.


Press Release Body: Duxoft has introduced the new version of MiaRec Business -
high-quality 24/7 calls recording and monitoring software for VoIP systems.
Today calls recording is being used in many organizations in order to increase
security, improve customer service and agents productivity, to comply with legal
requirements.
Reliable, flexible and powerful application is what companies need to operate at
peak efficiency.
MiaRec Business 3.0 has rich user interface which can be accessed via any standard
web-browser. Web-interface uses the latest Web 2.0 technologies (AJAX) to combine
the main advantage of desktop applications (speed) with the main benefits of web
applications, e.g. remote access from any computer with only web-browser installed.
Intuitive calls search, filtering and grouping by date, time, phone number and many
other parameters will allow users to easily master the program without need to read
difficult user-guides. Users will find it easy to sort, retrieve and playback call
records.
Multiple user interface offers a possibility to limit access of users only to the
calls in which they participate, permit or deny a delete operation on the calls etc.

Live Calls Monitoring allows managers to listen to agents' calls in real-time and
guide them while interacting with clients.
MiaRec Business 3.0 is compatible with all IP-PBX systems that use standard VoIP
protocols, such as H.323, SIP, MGCP and Cisco SCCP. High compatibility and
possibility of integration with 3rd party applications, like CRM systems or internal
databases, make MiaRec Business a true contact center recording solution.

About Duxoft:
Duxoft is a provider of calls recording and monitoring software for VoIP systems.
More information and on-line demonstration of MiaRec Business 3.0 is available here:
http://www.duxoft.com



Web Site: http://www.duxoft.com

Contact Details: Press contact:
Tanya Field,
Duxoft
tfield@duxoft.com
+1-866-324-6717
http://www.duxoft.com